| rdfs:comment
| - Duties
* Troubleshoot, resolve, or escalate all hardware, software, phone, a/v, and operating system problems
* Support faculty, students, and administrators in their use of general software applications
* Install, configure, maintain, repair and upgrade computer software, computer hardware, and related peripherals
* Respond to telephone calls, emails, and in-person requests for technical support
* Maintain timely and accurate records of support issues using tech-support-email, spreadsheets and help desk management system
* Delegate and escalate issues to appropriate tech department colleagues
* Monitor all support requests to ensure timely resolution
* Document troubleshooting processes and resulting problem resolutions
* Openly and broadly share problem
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| abstract
| - Duties
* Troubleshoot, resolve, or escalate all hardware, software, phone, a/v, and operating system problems
* Support faculty, students, and administrators in their use of general software applications
* Install, configure, maintain, repair and upgrade computer software, computer hardware, and related peripherals
* Respond to telephone calls, emails, and in-person requests for technical support
* Maintain timely and accurate records of support issues using tech-support-email, spreadsheets and help desk management system
* Delegate and escalate issues to appropriate tech department colleagues
* Monitor all support requests to ensure timely resolution
* Document troubleshooting processes and resulting problem resolutions
* Openly and broadly share problem resolutions
* Make effective use of Help Desk records to identify patterns, systemic problems, and end-user training needs.
* Maintain timely and accurate inventory records for all technology equipment and software using spreadsheets and inventory management system
* Provide AV support to school functions as needed
* Unpack, configure, and inventory new computer equipment
* Install and test software updates as directed
* Maintain and transport mobile computer resources (e.g. computer carts)
* Manage reservation calendars for equipment (e.g. computer carts, projectors, etc.)
* Monitor the use of consumable computer, printer and copier supplies and orders supplies as needed
* Keep Tech Department storage areas orderly and secure
* Perform preventive maintenance on computer systems, printers, and equipment as needed
* Arrange for equipment repair (printers, etc.) as needed
* Participate in end-user events, as appropriate, e.g. faculty, student, parent training sessions
* Other duties as assigned Skills/Abilities
* Knowledge of computer operating system and office suite.
* Experience with hardware, printers, projectors, digital cameras, etc.
* Understanding of networked environments Personal attributes:
* Ability to work with individuals with a range of technological expertise in a courteous and professional manner
* Ability to remain calm and supportive with users in the midst of a technology "crisis"
* Demonstrated ability to effectively communicate in a team environment
* Detail oriented, organized, self-motivated and punctual
* Ability to work independently and handle multiple projects simultaneously and to prioritize tasks
* Excellent verbal and written communication skills
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![[RDF Data]](/fct/images/sw-rdf-blue.png)