| abstract
| - John Kenyon www.johnkenyon.org Who is John? 15 years helping non-profits, ex CompuMentor; wrote eNonprofit guide; worked in groundspring.org; teaches Masters of Non-profit course in USF Show of hands
* Orgs with 30+ people 10%
* 10-30 people 50%
* 1-10 people 40%
* How many have a technology plan – 1 maybe 4
* 90%+ don’t have a plan What technology should I use? = What house should I buy? Key question : What do you need? Appropriate technology, how to get. Involves:
* Systems analysis – what is my context, my competition, how do they serve
* Planning – you get what you plan for
* Hardware
* Software
* Databases
* The internet
* Online services
* The future
* Keep coming back to what you need
* Don’t ask the vendors
* Elements / Principles
* Customers - know what the customers need / Please the customer
* Products & services / ditto
* Business process – to produce p&s / Perform the work efficiently – if your inefficient, technology will just speed up your inefficiency
* Participants / Serve the participants
* Information / Create value from information
* Technology – call the vendor’s customer service, see how long it takes to to get served / minimize effort consumed by technology
* Infrastructure – other things like phones, structure etc / deploy infrastructure as a genuine resource
* Context – who’s your competition – spend 20-30 hours researching who do, how do, what tech they use, history
* Users and audiences
* Board
* Staff
* Major donors
* Members
* Prospects
* Roles – identify team – cio function, org perspective; consultant function – outside tech expert; org stakeholder – process/people perspective; end-user perspective
* Organization profile
* Technology vision statement
* Project – description, benefits, tasks, costs
* Budget
* Timeline/critical path
* Assess current tech & organization readiness
* Create the team, consider consulting support
* State the vision, develop criteria, set goals
* Create components of the plan
* Establish priorities
* Share/explain the plan, get feedback
* Make decision, develop budget & timeline
* Implement the plan, train staff
* Evaluate: technology, implementation, process, planning
* Revise plan based on evaluation
* Data security
* Backups
* Restores
* Privacy policies (see groundspring.org’s)
* After people, data is your most important resource
* Your results depend on your investment in data (staff time, planning, training, resources, allocated)
* Define and know your data needs and uses
* Seek out data and keep it flowing
* Define your needs in detail before tool selection. Have tools? Regularly review new tools
* Honestly look at your information systems (human, data, and communication elements)
* Maintain commitment of board and staff to technology
* Have an ongoing conversation about data
* Keep in touch with other organizations
* Knowledge eases fear, stay in the know 70/30 rule – support & maintenance account for 70% of your tech cost
* Business processes are the key
* Appropriate technology : need, culture, resources
* Measure twice, cut once
* Learn about the enonprofit & webification of stakeholders
* Technology can transform organizations
* ManagingNonprofits.org (management)
* Work for good (planning)
* The accidental techie (hands-on)
* The eNonprofit guide to ASPs, Internet services, and online software
* Online fundraising handbook
* Techsoup.org – nonprofits + technology
* N-TEN.org – listservs & resources
* Idealware.org – software reviews
* TechFinder.org, techunderground.org – tech consultants
* Craigslist.org/../non-profit – recruitment
* Successful internet strategies
* A decade of online fundraising
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