Mrs Thompson was a well-to-do woman who Tricia Hopkins called up on her first day selling insulation from the Weatherfield Heating Bureau. As an estimate was free of charge, Mrs Thompson agreed for Tricia to send a representative to her house. Mrs Thompson was the first customer that either Tricia or Gail Potter had managed to ensnare, much to Gail's chagrin. The caller was credited under "Phone Voices", along with Phone Voice 2 (Edith Wood). Her surname was given in dialogue.
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