Eric was a Ingram's Textiles handyman who transferred sales manager Ralph Dobson's files into Peter Ingram's office on orders from Jackie Ingram following Dobson's resignation from the firm. Having considered himself as the de facto boss of the factory after outmanoeuvring Ralph, Mike Baldwin was surprised to see paperwork being moved not on his orders and questioned Eric on who told him to move the files. Mike later learned that Jackie Ingram had decided to take his advice (given to her insincerely as part of a scheme to get rid of Ralph) and run her late husband's business.
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