About: The Experience Economy   Sponge Permalink

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The term Experience Economy is first described in a book written in 1999 by B. Joseph Pine II and James H. Gilmore, titled "The Experience Economy". In it they describe the experience economy, as a next economy following the agrarian economy, the industrial economy and the most recent service economy. This concept has been previously researched by many other authors (see History of the Concept). Although the concept of the experience economy was born in the business field, it has crossed its frontiers to tourism, architecture, nursing, urban planners and other fields.

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  • The Experience Economy
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  • The term Experience Economy is first described in a book written in 1999 by B. Joseph Pine II and James H. Gilmore, titled "The Experience Economy". In it they describe the experience economy, as a next economy following the agrarian economy, the industrial economy and the most recent service economy. This concept has been previously researched by many other authors (see History of the Concept). Although the concept of the experience economy was born in the business field, it has crossed its frontiers to tourism, architecture, nursing, urban planners and other fields.
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abstract
  • The term Experience Economy is first described in a book written in 1999 by B. Joseph Pine II and James H. Gilmore, titled "The Experience Economy". In it they describe the experience economy, as a next economy following the agrarian economy, the industrial economy and the most recent service economy. This concept has been previously researched by many other authors (see History of the Concept). Businesses must orchestrate memorable events for their customers, they argue, and that memory itself becomes the product - the "experience". More advanced experience businesses can begin charging for the value of the "transformation" that an experience offers, e.g. as education offerings might do if they were able to participate in the value that is created by the educated individual. This, they argue, is a natural progression in the value added by the business over and above its inputs . Although the concept of the experience economy was born in the business field, it has crossed its frontiers to tourism, architecture, nursing, urban planners and other fields. Experience economy is also considered as main underpinning for customer experience management.
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