A formal grievance was a way for Starfleet officers to express their concerns to their commanding officers and request that they be addressed. An officer usually did this when they wanted both their grievance and the response to it on the record for the future. Someone might also file a formal grievance if they felt that the commanding officer might not otherwise take their concerns seriously. By 2377, the project which The Doctor's grievance brought about resulted in the creation of just such a program. (VOY: "Workforce")
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