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| - Short Bio DAVID A. COLLIER is the Eminent Scholar, Alico Chair in Operations Management, at the Lutgert College of Business, Florida Gulf Coast University, Fort Myers, Florida. He holds a Bachelor of Science of Mechanical Engineering and a Masters of Business Administration from the University of Kentucky and Ph.D. in Production and Operations Management from The Ohio State University. Prior to his academic career, he worked in materials management for Babcock and Wilcox Company. He is on numerous Who's Who directories such as Who's Who of Emerging Leaders in America, the editorial boards of three journals, and a member of The American Society of Quality Control and International Service Quality Association, and an invited speaker at past Quality in Services Symposiums.
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| - Short Bio DAVID A. COLLIER is the Eminent Scholar, Alico Chair in Operations Management, at the Lutgert College of Business, Florida Gulf Coast University, Fort Myers, Florida. He holds a Bachelor of Science of Mechanical Engineering and a Masters of Business Administration from the University of Kentucky and Ph.D. in Production and Operations Management from The Ohio State University. Prior to his academic career, he worked in materials management for Babcock and Wilcox Company. He is on numerous Who's Who directories such as Who's Who of Emerging Leaders in America, the editorial boards of three journals, and a member of The American Society of Quality Control and International Service Quality Association, and an invited speaker at past Quality in Services Symposiums. Dr. Collier is the recipient of five awards for outstanding journal articles, has written and published eight invited book chapters, seven of his cases have been reprinted in major marketing and operations management textbooks, and he has over eighty refereed publications. A 2004 citation review found that over 250 journal articles have referenced Dr. Collier’s research. He has published in such journals as Management Sciences, Decision Sciences, Journal of Operations Management, Production & Operations Management, International Journal of Operations and Production Management, Business Horizons, Journal of Service Science, and International Journal of Service Industry Management. Current research interest focus on basketball (sports) analytics where teams, players, and owners are evaluated based on many metrics new to the game of basketball using advanced video replay and software capabilities. He is the author of five books on service management and quality management, Service Management: The Automation of Services, Service Management: Operating Decisions, The Service/Quality Solution: Using Service Management to Gain Competitive Advantage, Operations Management: Goods, Services and Value Chains, and OM. The OM4 400-page book has 18 chapters with 18 mini-cases, chapter video tours, instructors manual, test bank, and over 600 power point slides. Recent research suggests, for example, that undergraduate students reading a chapter stop after 19 pages and they read only 65% of the material that was assigned during a semester. With student attention spans built upon instant text messaging and music downloads, this book attempts to change the way we teach for the vast majority of our students. The innovative format is like a Web-based magazine that is new to the industry. The publisher is South-Western, a division of Cengage Learning (www.cengage.com). Professor Collier was nominated and selected to the 1991 and 1992 Board of Examiners for Malcolm Baldrige National Quality Award. Dr. Collier is a recognized authority in the areas of quality, operations, process, performance measurement, and service management. He has worked with many organizations such as Chase Bank and Emery Worldwide. Dr. Collier has been the faculty leader and taught in the Fisher College of Business Six Sigma Black Belt Blended (Clicks and Bricks) Executive Program. Dr. Collier previously taught at the Fuqua School of Business at Duke University, the Colgate Darden Graduate School of Business at the University of Virginia, and the Fisher College of Business at The Ohio State University. In 1995, Professor Collier taught in the Executive MBA program at the University of Warwick in England, in the Masters in International Business (MIB) program at the Ecole Nationale des Ponts et Chaussees University in Paris, France, and in The Masters in International Business (MIB) program sponsored by Ecole Nationale des Ponts et Chaussees University and several Argentina universities in Mendoza and Buenos Aires, Argentina. Professor David A. Collier, Lutgert College of Business, Florida Gulf Coast University, 10501 FGCU Boulevard South, Fort Myers, Florida, 33965; Telephone: 239-590-7348 (FGCU Office).
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