Rachel was a journalist who knew Emma, a lady who was a cancer survivor and was part of a group at the clinic that Sally Metcalfe attended. Sally had been given another "all-clear" as part of her annual check after having had breast cancer in 2010 and mentioned to Jenny Bradley that it was difficult getting good mastectomy bras. Keen to make an impression on her boss (and fiance) at Underworld, Johnny Connor, Jenny designed and made a prototype of a garment that would have function while not forgoing style and Sally organised for Emma to visit the factory and inspect the item.