General Van Handel is an NPC that you will need to talk to several times in the Storyline, particularly in Chapters 1, 2, 5, and 6. After you fully level up, walking past the Royal Guard will teleport you to General Van Handel. At first, he will belittle you, yell at you, and question Jacque's faith in you. To prove yourself, he asks you to bring him three items to complete the Chapter 1 quest 'General Van Handel: Handel's Recommendation'. All three items can be obtained in Bossnia (MvP room):