The Customer was an elderly woman who was nearly Frank Barlow's first customer at his new DIY shop in 1963. Her arrival preceded the opening of the shop but the woman seemed unconcerned with this technicality as she asked for casters for chairs, interrupting Frank as he was preparing for the shop's grand opening with the help of Florrie Lindley. Doris Wellings also played a shop customer three months later in Episode 290 (23rd September 1963) who may have been this character.