the show fallows a young Kacheek named Kayla who while adjusting to her new life in Neopia Central, makes new friends in the Neolodge she moves into and they decide to call themselves the Neo's. most of the Series is about the Neo's helping there school mates, even the school bullies the Meanies led by a young Skeith named Butch or there families. her friends are semi-spoiled Cindy, tomboyish Alex, Fashion loving yet highly strong Cyrus, new girl Li and curious Juniper.