Expectancy Violations Theory sees communication as the exchange of information that is high in relational content and can be used to violate the expectations of another, who will perceive the exchange either positively or negatively depending on the liking between the two people. Expectancy Violations Theory attempts to explain people’s reactions to unexpected behavior. Expectancies are primarily based upon social norms and specific characteristics of the communicators . Violations of expectancies cause arousal and compel the recipient to initiate a series of cognitive appraisals of the violation . The theory proposes that expectancy will influence the outcome of the communication as positive or negative and predicts that positive violations increase the attraction of the violator and nega