Norman Dobson was a Town Hall clerk who incurred the wrath of Ena Sharples when she came to complain about her gas pressure in March 1961. Norman glimpsed Ena through the door to the back office and, on the pretext that it was his break, sent colleague Phil Braithwaite in to deal with her but he found her too much of a handful and Norman had to assist. She rang rings round the pair telling them where to find the complaint forms in their own filing cabinets, something which came as a total surprise to them as they hadn't even known of their existence.