25-year-old Kate Spears was youthful, feminine, pretty, and unorthodox. She was an 'outsider', drafted in from West London, with a couple of years experience of the job. Initially people wondered how she got away with it on any level: a dedicated clubber, a party girl, Spears came across at first like an airhead who should have been working in a club. But she was far from innocent, ingenuous, or a soft touch. Spears was bold, confident, passionate and quick to dissipate the girly image when expressing her commitment to the job.