The agency is nominally run by Charlie, but in reality he has retired to a life of luxury and only rarely is involved in actual investigation. Angels were required to leave a number where they could be reached, even on their time off. The first time Bosley was unable to reach any of the active Angels on a night off was in December of 1979, the agency's fourth year of operation. The agency's phone number in Los Angeles was 555-0267. The sign outside the Hawaii office read "Townsend Agency Beverly Hills Paris Hawaii"