Paramedic Jess attended after Jai fell through the ice of a frozen lake in November 2013. Jess asked Jai's estranged wife Charity if Jai had any medical conditions they should be aware of, Charity remarked he had a screw loose. Nearly two years later she was at the scene when Robert Sugden was shot in September 2015. Dan Spencer told her that he found a pulse and she checked if the bullet was a through and through before taking Robert to hospital.