Cloud computing terms of service are determined by a legally binding agreement between the subscriber and the cloud provider often contained in two parts: (1) a service agreement, and (2) a Service Level Agreement (SLA). Generally, the service agreement is a legal document specifying the rules of the legal contract between a subscriber and provider, and the SLA is a shorter document stating the technical performance promises made by a provider including remedies for performance failures. For simplicity, the following discussion refers to the combination of these two documents as an SLA.