Frank Gregson was the owner of a TV repair shop where Jim McDonald worked after leaving the army in 1990. Frank and Jim didn't get along at the best of times due to Frank lording it over Jim. When Jim took in the Roberts' portable despite it not needing any repairs, Frank had Alf Roberts pestering him on the phone to have the set returned. Jim explained to Frank that he'd brought it in as it was the only way to convince Audrey Roberts that the set was in working order, but Frank dismissed his idea and ordered him to take it back to 5 Grasmere Drive immediately. Later that day, Alf arrived at the shop with the smashed television which Jim had dropped intentionally upon returning the set. Shocked at Jim's behaviour, Frank agreed to give Alf another set free of charge and forget the repair bi