John Robertson and his wife were a middle-class couple from Durham who booked a room at the Baytree Hotel when they heard that their runaway daughter may be in the area. Holding the fort for receptionist Yvonne Chappell, Ken Barlow directed the quiet couple to Room 14, however upon discovering that it was a twin room and they couldn't sleep together, the Robertsons decided to return home, having not slept apart since the day they were married. Sympathetic to the couple, Yvonne felt guilty about insisting they pay the rate for a full night's stay.