CIGC intended to deliver the physical cards by Christmas 2012, however due to the delays with integration of Kickstarter pledgers into RSI site the cards weren't shipped yet. The deadline to submit information to receive a Citizen Card was February 16, 2013. This deadline was extended for people who did not have issues with their account for an unknown amount of time. As mentioned in the official post, people without account issues could for a time still upgrade their citizens cards in time for the production run.