Rule 10 prohibited improper use of the RuneScape customer support system. It was one of the original Rules of Conduct. However, as of 11 May 2009, it was apparently removed. It is not known why this occured, but the most likely reason is because Jagex takes care of this themselves now. It does not fall into one of the three categories, but it would most likely fall under Honour. Action taken against players who broke this rule, included, but was not limited to, suspension of Customer Support privileges or a temporary or permanent ban or mute. Examples of misuse of customer support included sending offensive messages to Jagex, making false password recovery requests, reporting innocent players, and Account Stealing.