Carmen Kenaway was the ruthless head of mult-agency project "New Start", which aimed to evict as many people from the Chatsworth Estate as possible in order to turn it into an urban wasteland. She is known to be in divorce proceedings with her drunk and womanising husband, who left her for a younger woman but visits her occasionally for sex. Her assistant Daniella Feeney is hopelessly loyal to her, despite Carmen treating her with little respect, as she is secretly in love with her. She is also known to have children, mentioning that her stolen laptop computer contained pictures of them in Episode 902.