Eleanor Jacobs was the organiser of a soup kitchen that Sophie Webster and a reluctant Sally Webster helped out at on Christmas Day 2013. One of the attendees was troubled teenager Maddie Heath who took exception to Sally's patronising comments about the people they were helping looking so pleased and dunked her face in a trifle. Eleanor told Sophie about Maddie's troubled upbringing and allowed her to serve her her meal after she had been banished from the counter. Maddie further tormented Sally by stealing her handbag and Sophie went back to the hostel the next day to retrieve it. Maddie initially wasn't present and a friend of hers was unhelpful, Eleanor pointing out that the girl knew very well the reason that Sophie had returned. Maddie turned up and as good as admitted the theft but