Jules Daly, young woman working in an antiques shop in Buffalo, dreams to travel to distant places, but she is also the guardian of her nephew Milo and niece Maddie after the deaths of her sister and brother-in-law last Christmas. At their arrival to Castlebury, Paisley introduces Jules to the house servants, and then she and the kids are escorted to their respective rooms. Jules meets Ashton, her brother-in-law's brother, who gives her directions to reach the dining room.