Customer Service Representative (CS Rep.): Can you install LOVE? Customer: I can do that. I'm not very technical, but I think I am ready to install now. What do I do first? CS Rep: The first step is to open your HEART. Have you located your HEART? Customer: Yes I have, but there are several programs running right now. Is it okay to install while they are running? CS Rep: What programs are running? Customer: Let me see....I have PASTHURT.EXE, LOWESTEEM.EXE, GRUDGE.EXE, and RESENTMENT.COM running right now. Customer: I don't know how to turn them off. Can you tell me how? Customer: Yes, I have it.