Liza Cramtree was the manager at Badgerbrook Nursing Home where Cilla Battersby-Brown had applied for a position as a carer. In the interview, it was established that Cilla had no educational, professional or vocational qualifications and the manager was less than impressed with Cilla's sarcastic comments when showing her around the building. Although Cilla was nowhere near experienced enough to be offered the job as a carer, Mrs Cramtree offered her the position of "Domestic Assistant". A disappointed Cilla, initially thinking the new job offer was beneath her, quickly had a change of heart and rang up the home to accept the job after being belittled by Rita Sullivan and Doreen Fenwick in the Rovers that evening.