Burns Flipper is a smart mouthed computer hacker, spare-parts dealer and purveyor of information who lives secretly in a warehouse on the Newport Docks. April is pointed his way by Warren Hughes and gains admittance by knocking on the warehouse door three times - though she has to endure about ten minutes of verbal abuse first. We never know how he got his name, though it seems to be a feature of the circles he operates in (he has another friend called Freaky Sales, and mentions someone called the Oracle).