Harry Hollands was a major customer for Underworld who was annoyed to find that Mike Baldwin seemed to have forgotten a business appointment the two had set up in February 2000. Mike’s fiancée, Linda Sykes, stepped into the breach, assured Mr Hollands that Mike had not forgotten the matter and had delegated the business down to her. Mr Hollands left the factory well satisfied and Mike later grudgingly accepted that Linda had done a good job, although he was annoyed to find out that she had described herself as his partner in the firm.