When the name of a character violates rule 1 of the Tibia Rules, that character will receive a namelock. Because these are issued directly by customer support, there is no complain option on the account page. If you are certain that a namelock was not justified, you should contact a Tutor in the Help Channel or the forum. The Tutor will forward the case to customer support if he agrees that the namelock was a mistake. Namelocks issued to characters with a final warning will not result in an account deletion, though namelocks for offensive names are often issued along with account banishments.