Jean was the sister of Sylvia Goodwin and the aunt of Roy Cropper. Living in Hastings, Sylvia went to stay with her in August 2013 when she had fallen sick, giving Sylvia the opportunity to take a break after Roy's wife Hayley had been diagnosed with pancreatic cancer. Fiz Stape contacted Jean in February 2014 in order to get hold of Roy, due a problem at the cafe. However, she discovered that he wasn't there, as he had claimed, and that Jean hadn't spoken to him in six months. It was also revealed that Sylvia was away in Tenerife.