Hey Buzz Crew, As a United Airlines Continuous Improvement Intern and Buzz Out Loud fan for a few years – I’m very sorry to hear you think UA is the WORST company in the world…*tear* 1. Molly, you do not need to worry about United’s maintenance! We have one of the best records for keeping our planes in the sky. 2. I think the reason you all hate UA and right now comes down to many of our ‘front line’ employees (those you will interact with). Many have lost a passion over the years for great customer service. Actually, United is looking to new Disney execs to begin the long-term fix. Thoughts?