Computer support specialists help people use computers. When something goes wrong, support specialists figure out why. Then, they try to fix it. Many support specialists answer questions over the phone or by e-mail. Others also help people face-to-face. To answer a problem over the phone, the specialist takes the person through the necessary steps to fix the problem using their own computer. Computer support specialists also install printers, software, and other computer tools. Then, they teach people how to use them. Sometimes, they write instruction books. Some specialists check computer systems every day to make sure they are working well. To be good at these jobs, workers need to be good listeners and good at solving problems. Computer specialists may work for the company that makes th