The Furchester sets up a new service - a free cookie from the front desk for every guest. Phoebe helps Cookie Monster control himself from eating the cookies, which he is told are for guests only. As they all leave, a furry, blue monster resembling Cookie (wearing a hat and having an English accent) enters the hotel. He spots the cookies (which he refers as biscuits) and is mistaken for Cookie by Furgus, who reminds him of the guest policy. Since he's a guest, the monster helps himself, stashing the cookies away in his suitcase. Only Isabel witnesses him, but her view is obscured by a towel covering her.