Madeline Ivy "Maddie" Heath was a young girl who had been living rough for the past few years. She regularly visited the soup kitchen where she met Sophie and Sally Webster on Christmas Day 2013. Sally took a strong disliking towards her when she pushed her face into a trifle and stole her handbag. In the summer of 2014, Maddie stole Carla Connor's car in order to rush a sick Eccles to the vets. She later began working for Carla as a sort of "community" service at her business Underworld in the packing department. When Carla was impressed with Maddie, she gave her a full time job there.