Admins are role models. They are the people who others want to be. They lead by example, showing how it's possible to stay polite and reasonable in the most heated dispute. They are the ones that others trust and try to emulate. They choose their words and actions knowing that they are demonstrating good practice with everything they do. Admins are supportive. They are the person that everyone turns to in a difficult situation, the one who brings calm and reason to a dramatic conversation. They are facilitators who are a stable and calming influence who see both sides of a problem and helps others do the same. They are willing to explain and to take the time to give information and advice – even to those they find irritating or difficult.