His first and foremost concern is about the CBI's public image, and his own. His desire to protect his career and public standing has made him an easy target for Patrick Jane's machinations. He deals with the media and oversees Lisbon's team. During Hightower's tenure as Lisbon's boss, the team did not directly report to Bertram. He always liked Patrick Jane. However, Bertram doesn't trust him and he believes that Jane is a disturbed and dangerous individual. But he is highly pragmatic and respects Jane's ability to close cases.