In my business, Guru! Software, I am happy to say that I usually receive payment promptly from clients with whom I do business. However, recently I ran into a problem client; and though it did not involve an exorbitant amount of money, still they had not paid as agreed. Also, when I contacted them on numerous occasions, they avoided a direct resolution of the matter. When I made the call to the client, I was calm, yet I knew I had to be firm. I also decided to speak in a friendly manner when the individual in accounts payable answered the phone. --Roy Posner 19:36, 20 August 2008 (UTC) H