Telecom, of course, is short for telecommunications. Telecom products fall into two main categories: commercial and consumer. For now we will concentrate on the consumer telecom market. The telecom market, including the consumer telecom market, can fairly be described as "complicated." The pubwan movement is committed to a neutrality principle, so we will avoid controversial questions like whether it's the most complicated industry in existence, or whether it's complicated by design. That it's complicated is hopefully uncontroversial enough to merit a discussion here. 6 May 2006