A flirtatious noblewoman in the court of Nym the Pirate, Lady Viopa (472, 4779) serves as the Tier 2 Alliance Starfighter Pilot trainer for members of Arkon's Havoc Squadron. Lady Viopa will guide you through your second tier of pilot training, offering missions you must complete before training new skill boxes. You'll need to accumulate enough XP for your first Tier 2 skill box before Viopa will offer you a mission.