The Hostel Worker helped Billy Mayhew when he tried to put a roof over the head of a homeless Shona Ramsey in January 2017. She tried to ascertain from him if the young girl was in receipt of housing benefit or registered with any day centres. While the two were distracted, Shona stole the woman's purse from her open handbag and did a runner. When Billy eventually tracked Shona down, she described the worker as a jobsworth, saying she could spot the nice ones a mile off and she definitely didn't fit the bill.