Dolls can either be shipped in from home (the form can be printed from the website) or admitted at an American Girl Place. Dolls cannot be repaired on site at American Girl Place; when submitted at a store location, it is the same as sending from home. Forms are available in catalogs, online, or at American Girl Place. Dolls must be sent naked with no additional clothing or accessories (removable earrings included) in a plain box with the admission form and payment. Highly customized dolls will most likely not be repaired; parts that are replaced are not returned.