The station booking office is located underneath the trackbed in a subway, where footsteps lead up to the island platform. Services are operated by Chiltern Railways to London Marylebone via High Wycombe, London Midland to Dorridge, extending to Leamington Spa at peak times. The vast majority of Chiltern Railways services terminate at Birmingham Snow Hill, with extensions to Kidderminster at peak times. London Midland operate services to Great Malvern via Stourbridge Junction on a 20-minute frequency.