Herzog/Cranky: Hello? Hello, is anyone there? Maria: Quartermaster's help desk, this is Maria speaking... can I help you? Herzog/Cranky: I don't know, but you can sure as hell try. I was on a call with someone there - must've been an hour and a half or something - she kept putting me on hold, and then finally I'm talking to someone. Maybe it was the same girl, I don't know. And then the line goes dead and now I've gotta start all over again with the receipt and everything! Maria: How can I help you, sir? Herzog/Cranky: Yeah, okay. So the thing is, I'm sitting in my study - maybe I'm looking at some stuff on the computer, that's nobody's business but my own; I don't care what time of day, but especially if it's late at night - and all of the sudden these guys show up at the door and start t