Sy's favorite customers are the Yorkin family: husband Will (Michael Vartan), wife Nina (Connie Nielsen), and their son Jake (Dylan Smith). He has developed their photos for years and has developed an obsession with the family. He idolizes their happiness and affluence, memorizing every personal detail about them. Sy eventually manages to spark a connection with Nina when he pretends to be interested in a book he noticed she purchased in the store. Nina asks Sy personal questions about his life, realizing that he is a lonely man, something only Jake had noticed earlier.