Patient safety alert. Healthcare Benchmarks Qual Improv. 2007 Oct;14(10):suppl 1-2. St. John’s Hospital in Maplewood, MN serves the second largest Hmong population in the country. As the Hmong community grew, the hospital had to adapt and expand its programming through the community. They developed a “cultural liaison” as part of their staff who serves to “bridge the two worlds and gain the patient’s agreement to [treatment].” They not only focus on the Hmong community, but others as well including Latino, Russian, Tibetan, and Somali. Not only do they have cultural liaisons on staff, but also interpreters. They have developed a 4-hour course which consists of general training in culture, where the tendency to internal bias toward those who are the same and towards those who are different